About Us

For more than 25 years, our key development staff have worked across the UK and Ireland, within the care industry providing solutions to care homes, hospitals, managed housing developments, charities and many other organisations. Using modern and proven technology from specialist manufacturers combined with first-hand feedback gained from: specifiers, contractors and end-users we have developed our own hybrid automated nurse call system – Encompass eZone

A largely automated system providing simplicity for both staff and residents. Based on each resident’s key criteria and risk assessment, automated alarms can be created for various reasons such as ‘wandering’, ‘fall’, ‘resident conflict’, ‘lack of movement’, ‘lack of staff interaction’, medication and bed turn prompts’, etc. Each individual criteria can be adjusted per resident and for any area of the building unlike existing systems where any setting is typically reflected as a global setting for all residents.

Why a hybrid system? It is perhaps easier to ask why a wired or a wire free system as both have advantages and disadvantages? At last you can have the best of both worlds - eZone.

Wired nurse call companies would argue for reliability, cost and low maintenance whereas wire free companies would argue flexibility, ease of installation, ability to modify and add new rooms easily.

eZone provides it all – mix and match wired and wire free to suit both current and future potential requirements.

GDPR Privacy Notice

This policy relates to the privacy of your personal data at Encompass Technology Ltd.

GDPR - About Us:

For more than 25 years, our key development staff have worked across the UK and Ireland, within the care industry providing solutions to care homes, hospitals, managed housing developments, charities and many other organisations. Using modern and proven technology from specialist manufacturers combined with first-hand feedback gained from: specifiers, contractors and end-users we have developed our own hybrid automated nurse call system – the eZone Alert System.

Under the new General Data Protection Regulation (GDPR) which governs Data Protection, we are required to give you a clear understanding of how and why we process your data, and what our position is in this relationship.

Data Controller:

We are the data controller of your personal data, as we set the rules and reasons for collecting data from you. This means that it is our responsibility to ensure that the data we collect is controlled effectively and protected at all times.

Should you have any queries about the processing of your data please contact us directly at:

Unit 11B Hobson Industrial Estate, Burnopfield, Newcastle upon Tyne, NE16 6EA

01207 750 999

sales@encompass-technology.com

Why do we need your personal data and what we need to do with it:

Your personal data will be managed in accordance with the new GDPR under the following principals:

1. Lawfulness, Fairness and Transparency:

We are required to process your personal data as part of the ongoing customer relationship

2. Purpose Limitation:

Your data will only be collected for specified, contractual and legitimate purposes meaning that as well as using the data to maintain the relationship, we may use it for:

• Marketing
• Newsletter Subscribtions
• Other products/services provided by Encompass Technology Ltd that we may offer to you unless you tell us not to do so

3. Data Minimisation:

We will not ask for more information than we need for the purposes for which we are collecting it

4. Data Accuracy:

We will update our records when you inform us that your details have changed

5. Storage Limitation:

We will retain your personal data for the time required to provide a service to you

6. Integrity and Confidentiality:

We have implemented processes to protect the integrity and confidentiality of your personal data

Policies and Processes we have to protect your rights as the “data subject”

Under GDPR you have a number of rights which you can exercise at any time. Should you wish to do so please contact us on the details provided within this notice. These rights may include:

• the right to access all of the data we process on you. This will be supplied to you within 1 month from the request being received.
• the right for any inaccurate data we hold on you to be corrected. We will make your amendments without undue delay
• Where the contract has ended but consent has been obtained to process your data, you may have the right to be forgotten and your personal data to be erased without undue delay. Where we require your data (for contractual reasons), your data will be removed once the term of the contract has expired
• othe right to restrict us from processing your personal data, which can be reversed by you
• the right in certain circumstances to object to automated decision making, whereby we may use your data for profiling purposes to make a decision.

Transferring personal data

Due to the nature of business we work with a variety of GDPR compliant businesses who act as our processors which store and process your personal data with our instructions. Below is a list of the types of processors we share data with:

• Website hosting companies
• Customer Relationship Management platforms
• Marketing platforms
• Engineers
• Secured servers

International Transfers

At no point does your personal information leave the EU.

Discussing your rights, or this Notice

Should you wish to speak to us about the way we process your data or wish to exercise your rights as above please contact us at the address, telephone number or email detailed above. However, if you wish to direct your questions to the ICO, you can find their details at www.ico.org.uk